You can cancel your order before it has been dispatched. To cancel, please contact our customer service team with your order ID. Once the order has been shipped, it cannot be cancelled. In such cases, you may initiate a return after delivery.
Refunds are only processed for: (a) cancelled orders before shipment, (b) products returned in original condition within the return period, or (c) defective or damaged items reported within 24 hours of delivery.
Once your return is received and inspected, we will send you an email confirmation. Refunds will be processed to your original payment method within 7–10 business days. For Cash on Delivery orders, refunds will be processed via bank transfer.
Customized products such as prescription lenses and opened contact lenses are non-refundable unless they are received in a defective condition.
If you haven’t received a refund within the expected timeframe, first check your bank account. If still not received, contact your bank or payment provider. For further assistance, contact our support team.
For cancellations or refund-related queries, please reach out to our customer care team:
Email: ahujaopticians38@gmail.com
Phone: +91-9316131557
